Some applications are more sensitive than others with respect to antivirus applications scanning the data files for malicious content. Many of these applications have a database component to them. But in an effort to not get too bogged down in identifying the file it is sometimes easier to just exclude the applications folder from the scan process.
When using Kaspersky Security Center (KSC) to manage your endpoints, you will need to make your change to the policy that affects your specific endpoints. The following instructions can be used for KSC 10 with Kaspersky Endpoint Security (KES) 11 clients.
- Open the KSC console.
- Navigate to one of the managed group policies and open it.
- Then locate General Settings and then within that group select Exclusions.
- Within the Scan exclusions and trusted zone group, click the Settings button.
- Using the Add button in this dialog box you can add an exclusion for Folders, Objects, or Object hash.
- After completing the change, click the OK buttons until you have exited the policy.
- After the policy updates all of the members the change will have been completed on all of the affected endpoints.
We hope that this information is helpful. Please let us know how this has helped you or if you have additional questions. As always Firestone Technical Resources, Inc. is here to help with your computer support issues - "Providing personal service for your impersonal technology."